CONDOR SALES POLICY
Version Update: 09/2017
To all our Valued Partners of Condor Tool and Knife Inc:
Since our beginning Condor Tool and Knife (CTK) has provided quality edged products at a value that all consumers have come to recognize. CTK is an established brand to be owned and used in everyday life with the knowledge that CTK stands by their products and their partners through warranty programs with a deep commitment to customer service. The reputation of CTK and its products is one of our most important assets. We recognize that Condor’s growth and market positioning has been made possible through the ongoing support and trust from our Dealer base.
In an effort to protect our brand and to support you as an authorized Distributor / Reseller of our products, we are rolling out a minimum advertised pricing (MAP) policy, effective Jan 1, 2017.
The goal of the policy is to allow all our stocking Resellers the opportunity to have a fair selling experience with all the channels that are available today.
The CONDOR TOOL AND KNIFE TEAM
Version Update: 09/2017
Version Update: 09/2017
Condor Tool & Knife (CTK)
Authorized Reseller Policy
To qualify and remain a CTK Authorized Reseller, your business must adhere to this CTK Authorized Reseller Policy at all times.
1. Maintain Current Business Information.
Maintain accurate and up-to-date company information and Upon Request disclose the CTK product and retail locations that carry CTK throughout the term of your reseller relationship with CTK or CTKdistributors.
Qualifying retail locations can only be one of the following: your physical brick & mortar store(s), your commerce-enabled website(s), or temporary storefronts (events, trade shows, pop up stores, etc.).
2. CTK’s Trademarks & Brand Policy
Reseller must comply with CTK’s Trademark & Brand Policy and represent yourself as a CTK Authorized Reseller in all online advertising & sales collateral.
Setting up businesses, registering domain names, or social media usernames that contain any of CTK’s trademarks is strictly prohibited. To ensure compliance with CTK’s Authorized Reseller Policy, you must only use approved marketing materials for all CTK products.
You can read the entirety of CTK’s Trademark & Brand Policy, see attached;
3. Sell to Retail Consumers Only
Reseller may not sell in bulk to B2B accounts, wholesalers, or freight forwarders/drop shippers for other retailers. Reseller may only sell to your end consumers only.
4. Only Purchase CTK Products Directly From Assigned & Authorized Distributor
Reseller must not buy CTK products from other retailers, or from other sources not explicitly endorsed by CTK.
5. Only Sell CTK Products in Original Packaging
Reseller may not alter original CTK packaging in any way prior to reselling CTK products. Removing CTK products from packaging and reselling CTK products in a different packaging or under a different name is strictly prohibited.
6. Use CTK Supplied Core Product Data in Feeds
Reseller will have available to them CTK supplied item data information for all product data feeds used for describing and listing of CTK product.
7. No Bundling CTK Products without Obtaining Permission
Reseller must not re-pack or bundle CTK products in your online assortments & data feeds without receiving prior written permission from CTK.
8. Exportation Sales
Reseller agrees to cooperate with CTK in preventing unauthorized exportation of CTK products. Reseller shall endeavor to request the following information from customers that buy in bulk (10 or more units): customer name, customer address, customer phone, and dates of transaction. The customer information is not required to be transferred to CTK, however it should be used to identify suspicious purchase patterns. In the event the customer refuses to provide such information, Reseller should contact CTK.
9. Customer Confusion
Reseller will not advertise, market, display, or demonstrate non-CTK products together with CTK products in a manner that would create the impression that the non-CTK products are made by, endorsed by, or associated with CTK.
10. Sell on Approved Retail Website(s) Only
Reseller must only take orders via publicly accessible e-commerce enabled web pages hosted on approved websites owned and operated by your company.
Selling on 3rd party sites (eBay, Amazon, Alibaba, etc.), drop-ship accounts (Buy.com, Jet.com, Newegg.com, Overstock.com, etc.), classified sites (Craigslist.com, Facebook Marketplace, etc.) or direct messages on forums is strictly prohibited.
11. Ensure PCI Compliance
Reseller must ensure PCI compliance for all approved commerce-enabled websites owned & operated by your company.
12. Ensure MAP Policy Compliance
Reseller must ensure that it complies at all times with CTK’s Minimum Advertised Price (“MAP”) Policy.CTK’s MAP Policy is not intended to control, influence, determine, restrict or limit in any way the price at which Condor products may be sold, it is strictly limited to the conduct of advertising, and each reseller remains entirely free to determine its own resale price for Condor products.
14. Operate Ecommerce Business Separately from Offline Retail Business
Reseller must plan inventory for e-commerce business separately from inventory planned for their physical store’s business & provide accurate sell-thru numbers for each uponrequest.
15. Security Measures from E-Commerce Sites and Fraud Protection
Reseller must ensure industry-standard e-commerce security and fraud protection measures are in place, including two-factor authentication, authorized territory shipping restrictions, and customer fraud resolution procedures.
Failure to comply with all of the terms in CTK’s Authorized Reseller Policy will result in suspension or termination of your account.
Version Update: 09/2017
SCOPE OF WARRANTY
CONDOR TOOL & KNIFE (“CTK”) warrants each product sold by CTK or its authorized resellers ("Product") to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less.
IMPORTANT NOTICE: PURCHASING FROM A NON-AUTHORIZED RESELLER WILL VOID THE WARRANTY.
CTK is firmly committed to providing our customers with best in class Products through authorized resellers. Our policy is to honor product warranties and to perform services only on Products purchased from an authorized CTK reseller and only accompanied by a receipt or proof of purchase.
Unfortunately, CTK products are sometimes sold by companies that are not authorized to do so. Products sold by these unauthorized resellers are not purchased from CTK or an authorized distributor; instead they are acquired from a host of other sources. CTK products sold by unauthorized resellers sometimes are purchased on a secondary "gray" market and can be pirated goods not produced by CTK, damaged, defective or so-called "B" stock goods, or stolen goods. Due to the nature of the goods sold by unauthorized resellers and their business practices, products sold by unauthorized resellers are not entitled to CTK warranty coverage.
We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to check CTK’s website to ensure that, at the time of purchase, the reseller is an authorized partner of CTK.
EXCLUSIONS FROM COVERAGE
Excluded from coverage under this warranty are the following:
- Products purchased other than from Condor Tool and Knife or from an authorized CTK reseller.
- Products without an accompanying proof of purchase or receipt.
- Damage resulting from abuse or misuse.
- Damage resulting from extended wear and tear.
- Damage resulting from tampering or a customer modification.
- Damage resulting from exposure to a caustic substance.
- Loss of the product or parts of the product by the customer.
- Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).
This warranty is the exclusive warranty provided by CTK relating to the Product and, to the maximum extent permitted by law, CTK disclaims all other express or implied warranties.
WHAT YOU WILL NEED TO DO TO RETURN DEFECTIVE PRODUCTS
Bring the Product to the store where it was purchased OR call CTK for a Return Authorization Number ("RA#").
To obtain an RA#, please take the following steps:
- call us at 1-407-458-9396; OR EMAIL US AT firstname.lastname@example.org
- tell us WHAT you are sending back;
- tell us WHY you are sending it back;
- If product is broken please provide an image
- Record the RA# and details for your future reference.
To ship the Product back to CTK, please take the following steps:
- include a copy of the original proof of purchase or receipt;
- include a brief description of the problem;
- include the RA#;
- mark or identify the defect with a piece of masking tape (if applicable);
- print the RA# clearly on the outside of the box; and
- ship the Product to the following address:
CONDOR TOOL & KNIFE Returns
CONDOR TOOL & KNIFE
7557 WEST SAND LAKE RD #106
ORLANDO, FL 32819
Attn: Warranty Department (RA #_______________)
Please ship the Product freight prepaid and insured. CTK assumes no responsibility for Products during shipment from the customer to our Warranty Department and shipping charges are not refundable.
If CTK determines that the Product is defective, CTK will either replace the Product or repair the Product. All determinations made by CTK will be within CTK's sole discretion and will be final.
All returns by CTK in the United States will be sent using DHL shipping. All returns to international customers will be sent using standard shipping.
STATE AND INTERNATIONAL LAWS
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the United States and in other countries.
Welcome to CONDOR TOOL & KNIVES Trademark and Brand Policy page. Below you’ll find our guidelines, so that you can interact with the CTK brand correctly.
CTK’s trademarks and trade dress are protected in the US and internationally, and may not be used without our written permission. CTK’s trademarks include, but are not limited to, CONDOR TOOL & KNIFE’s
1) Logo, and other graphics, phrases or images that identify the source or origin of CONDOR TOOL & KNIVES product and services. Do not alter or modify the marks or use them in a confusing way that suggests that CTK sponsors or endorses you or your products or services, or confuses the CTK brand with another brand.
You may use our CONDOR TOOL & KNIFE wordmarks such as CONDOR TOOL & KNIFE, but not our logos in truthful and factual statements to communicate: (1) that your product is “made for use with” or “compatible with” CTK’s products (more about this is below), or (2) your interest in CTK’s. If you are an authorized CTK distributor or reseller, you should review your agreement with CTK to understand your authorization to use CTK marks.
Do not apply for a trademark containing CTK or one of our other marks, and do not use CONDOR TOOL & KNIFE in your website name or register a domain name that contains CONDOR TOOL & KNIFE or any other variations of our marks. Your website or fan site must not copy the distinctive CTK look and feel, as we do not want anyone to be confused about whether it’s your site or our site.
Buy from an authorized retailer, reseller, or distributor of our products
We take the protection of our brand very seriously. Authentic CTK products are available worldwide in retail stores. By purchasing your CTK products from an authorized retailer, reseller, or distributor, you are helping us to maintain the authenticity of our brand.