· Can you send me printed catalogs?
To receive a free printed catalog in the United States and Canada, please send us your address to the following email address email@example.com so we can mail you a printed copy.
· How do I proceed if I have some issues with my Condor knife and I want to claim the warranty?
Please send us a picture of you Condor product to the following email firstname.lastname@example.org to analyze your claim, and also include your address so we can have UPS email you a return label. We will get you a replacement if the issue is approved by our Quality Department. Note: we return only the knives and axes, not the sheaths.
· Can I have a refund for a Condor product?
If you don’t want a replacement for a warranty item, please send us a copy of your receipt and your Pay Pal account number to proceed with a refund, after you send us the item back.
· Do you sell replacement parts?
Sorry, we don’t sell replacement parts for the moment.
· Can you sponsor my organizations and/or donate products for an event?
Please send us a letter detailing your request to the following email email@example.com
· When can I get the new 2014 products?
We expect to start shipping our new lineup during May/June 2014. Please check our dealers worldwide to confirm availability http://www.condortk.com/where-to-buy.php
· I have a blog/website/YouTube /Facebook page, etc.; can you please send me a product to review it?
Please send us an email detailing your proposal to firstname.lastname@example.org and we will consider your request in our yearly marketing program.