Visit Condor Tool & Knife on instagram Visit Condor Tool & Knife on YouTube Condor Tool & Knife on Facebook

Frequently Asked Questions

·         Can you send me printed catalogs?

To receive a free printed catalog in the United States and Canada, please send us your address to the following email address condortk@imacasa.com so we can mail you a printed copy.

 

·         How do I proceed if I have some issues with my Condor knife and I want to claim the warranty?

Please send us a picture of you Condor product to the following email condortk@imacasa.com to analyze your claim, and also include your address so we can have UPS email you a return label. We will get you a replacement if the issue is approved by our Quality Department. Note: we return only the knives and axes, not the sheaths.

 

·         Can I have a refund for a Condor product?

If you don’t want a replacement for a warranty item, please send us a copy of your receipt and your Pay Pal account number to proceed with a refund, after you send us the item back.

 

·         Do you sell replacement parts?

Sorry, we don’t sell replacement parts for the moment.

 

·         Can you sponsor my organizations and/or donate products for an event?

Please send us a letter detailing your request to the following email condortk@imacasa.com

 

·         When can I get the new 2014 products?

We expect to start shipping our new lineup during May/June 2014. Please check our dealers worldwide to confirm availability http://www.condortk.com/where-to-buy.php

 

·         I have a blog/website/YouTube /Facebook page, etc.; can you please send me a product to review it?

Please send us an email detailing your proposal to condortk@imacasa.com and we will consider your request in our yearly marketing program.