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Frequently Asked Questions

<p> <strong>·         Can you send me printed catalogs?</strong></p> <p> To receive a free printed catalog in the United States and Canada, please send us your address to the following email address <a href=""></a> so we can mail you a printed copy.</p> <p>  </p> <p> <strong>·         How do I proceed if I have some issues with my Condor knife and I want to claim the warranty?</strong></p> <p> Please send us a picture of you Condor product to the following email <a href=""></a> to analyze your claim, and also include your address so we can have UPS email you a return label. We will get you a replacement if the issue is approved by our Quality Department. Note: we return only the knives and axes, not the sheaths.</p> <p>  </p> <p> <strong>·         Can I have a refund for a Condor product?</strong></p> <p> If you don’t want a replacement for a warranty item, please send us a copy of your receipt and your Pay Pal account number to proceed with a refund, after you send us the item back.</p> <p>  </p> <p> <strong>·         Do you sell replacement parts?</strong></p> <p> Sorry, we don’t sell replacement parts for the moment.</p> <p>  </p> <p> <strong>·         Can you sponsor my organizations and/or donate products for an event?</strong></p> <p> Please send us a letter detailing your request to the following email <a href=""></a></p> <p>  </p> <p> <strong>·         When can I get the new 2014 products?</strong></p> <p> We expect to start shipping our new lineup during May/June 2014. Please check our dealers worldwide to confirm availability <a href=""></a></p> <p>  </p> <p> <strong>·         I have a blog/website/YouTube /Facebook page, etc.; can you please send me a product to review it?</strong></p> <p> Please send us an email detailing your proposal to <a href=""></a> and we will consider your request in our yearly marketing program.</p>